I’m sure you all have noticed that the same few stores get mentioned again and again on this blog. There’s a very good reason for that, and it’s not just because they carry the kind of old-fashioned lingerie I crave. These stores also have the best customer service of any business I’ve worked with on the internet.
You hear so many horror stories of scams and frauds and outright theft that, as a consumer, it takes a huge leap of faith to put your financial information in the hands of complete strangers. Even my addict-addled mind hesitates before buying something from a new vendor because the last thing I want is for my very pleasant lingerie fixation to turn into a decidedly unpleasant case of identity theft.
Anyway, this story is about La Magia and how the owner, Ms. Vicki, went out of her way for me last year. As you know, I decided to backpack across Europe on a lark. I’d just dropped out of school, broken up with my then-boyfriend, and had no idea what to do next. However, I’d always wanted to travel, so I used my savings to purchase a plane ticket and a Eurail pass and took off for three months.
The only problem? I had several lingerie orders, both custom and ready-made items, in the pipe at the time. La Magia was one of those companies. When I told her that I wouldn’t be home to receive my lingerie, I asked for the monumental favor of having her hold everything until I could get it in December. I asked for this in September; it was going to be an entire three months before I even got close to her part of Europe.
Ms. Vicki agreed. When I made it to England, she shipped the lingerie to where I was staying. Things got a bit mixed up, and Vicki even took it upon herself to track the package and make sure I received it. Everything worked out wonderfully.
Only now, after interacting with many more lingerie retailers and having a bad experience or two under my belt do I realize how far out of her way I asked Ms. Vicki to go. She had every right and every reason to tell me “No.” She had absolutely no obligation to either hold my order, ship it to my hotel in London, or do the legwork of tracking it down when it was delayed. But she did.
And that, more than the selection, more than the free shipping, more than the amazing sales, is why I will always be a faithful La Magia customer. And I also know better than to ask for those kinds of favors again. ;-)